Frequently Asked Questions
You've got questions and we've got answers.
Pre-Order
What does the pre-order special offer include?
- Get Looktech AI Glasses for $240 (official launch price $249). This price includes the frames paired with your choice of plano lenses or non-prescription sunglasses. Prescription lenses, specialty coatings, or other custom lens options are available for an additional cost.
- 3-month free pro plan access ($59.70 value) — unlock longer voice chat time, more transcription minutes, priority response during peak hours and more voice styles and early access to new features.
- Priority shipping scheduled for late June — your order arrives ahead of standard delivery, ensuring early access.
When will pre-ordered products ship?
We expect to begin shipping pre-orders in late June or early July 2025 in the order they were received.
Frame
What are the Looktech AI Glasses dimensions?
Looktech AI Glasses come in a standard size, with the following dimensions:
- Lens Width: 52mm
- Lens Height: 44.2mm
- Bridge Width: 22mm
- Temple Length: 148.5mm
- Hinge to Hinge Width: 135.6mm
Who are Looktech AI glasses designed for and what can they do?
Designed for anyone looking to enhance their daily productivity and lifestyle with accessible AI technology, Looktech AI Glasses seamlessly integrate advanced technology into everyday eyewear. Compatible with prescription lenses, non-prescription (plano) lenses, and sunglasses.
These glasses integrate the capabilities of a personalized AI assistant, 13MP HD camera and open-ear audio system into one comfortable eyewear. They offer a range of functionalities, including answering questions, recording high-quality point-of-view (POV) media, streaming music and podcasts, and handling phone calls, among other capabilities.
Do your smart glasses include a display or subtitle functionality?
Looktech AI Glasses do not have a HUD (heads-up display) or subtitle functionality. They include a high-definition (HD) 13MP camera for capturing high-res images and 2K videos, with all information provided through audio responses.
Do the glasses require Wi-Fi or cellular connection to function?
No, basic features like taking photos, recording videos, and listening to music work offline. However, AI functionalities require an internet connection through your phone.
Are these glasses water-resistant?
Looktech AI Glasses provide protection against light rain.
Can I get custom frames?
For now, we just provide standard size frames for all customers.
Lens
Can I use these glasses with prescription lenses?
Yes, you can purchase Looktech AI Glasses directly from our official website, where you can fill out your prescription details and select your preferred lens type. We offer a wide variety of lens options, and your selected lenses will be installed at our factory during production before being shipped to you.
Alternatively, you can have prescription lenses fitted at a local optical store after receiving your Looktech AI Glasses. If you need to update your prescription or replace the lenses based on personal preference later on, you can also do so locally.
What is the process for ordering prescription glasses?
When purchasing your Looktech AI Glasses, you’ll be asked to enter your prescription details and select your preferred prescription lenses (such as lens type, lens thickness, and treatment). After submitting your order, we’ll forward the information to our factory, where your glasses will be fitted with the chosen lenses and shipped to you.
Can I replace the lenses at my local optical shop or by myself?
Yes, you can go to a local optician for additional lens choices that best fit your needs. Please note that replacing lenses yourself is not recommended, as it requires professional tools and expertise to ensure proper fitting and functionality.
Battery life
How to charge the product?
Every pair of Looktech AI Glasses comes with a standard charging case. Simply place the glasses in the case to charge them, similar to charging Bluetooth earbuds with a case.
How long does the battery of Looktech AI Glasses last on a single charge?
For moderate usage, the battery of Looktech AI Glasses can last up to 14 hours on a single charge.
AI & Companion App
Which AI model is used in your glasses?
Looktech AI Glasses are powered by the cutting-edge GPT-4.1 model. This advanced model enables the glasses to access and process the latest information from across the web in real-time. The GPT-4.1 model's capabilities allow for a wide range of intelligent functions, such as accurate language translation, in-depth question-answering, and context-aware assistance.
What makes it unique compared to other AI solutions?
It is powered by the advanced GPT-4.1, which offers robust and stable resources, ensuring highly stable and accurate services from the AI assistant.
Moreover, it features outstanding personalization and memory functions. The AI learns from your daily routines, preferences, and past conversations. It remembers details such as your habits, name preferences, and specific desires, enabling uniquely tailored experiences. You can customize its text and voice personalities, choosing from a wide array of voice options. Over time, it evolves by recalling past chats to better adapt to your needs and quirks, providing more relevant responses.
Is there a companion app?
Yes, there is a companion app named Looktech to help you get the full potential out of your AI experience. After pairing the glasses with the app, you can manage images and photos, review AI chat, access meeting recordings and summaries, and use mini-apps. It's available on iOS and Android.
Do I have to pay for a membership to use Looktech AI Glasses?
No, you don’t. You can capture pictures/videos, take calls, listen to music and use AI features for free, including voice chat, recording transcription, and various AI mini-apps.
Free users will have daily limits on voice chat time, access to the advanced voice model (GPT-4.1), and transcription minutes. Once you reach the limit, Memo will automatically switch to the GPT-4.1 mini model.
Upgrading to a membership gives you: longer voice chat time, consistent access to GPT-4.1, more transcription minutes, priority response during peak hours and more voice styles and early access to new features.
Whether you upgrade is entirely up to you—we always provide the core features with free daily usage.
What features does it offer?
- Photo: Sync all images and videos from your glasses, view, and manage them.
- Chat Session: Access your full chat history, complete with date, time, and a summary title of the intro.
You can continue the chat and create a new chat right inside the app. - Record section: Access and manage all recorded audio, check transcriptions, summaries, to-do lists, and outlines. And—if needed—share and export it to your laptop effortlessly.
- Settings: Manage your account and access privacy settings.
Which devices/operating systems are compatible?
Looktech AI Glasses are compatible with devices running iOS 17 or later, as well as Android 10 or later operating systems.
What language do Looktech AI Glasses support now?
For now, the glasses support English language.
Privacy
How is data stored in Looktech AI Glasses?
Your data is protected with TLS and AES encryption, ensuring secure transmission and storage. This safeguards your information from unauthorized access or third-party interference. For your conversations with AI, an additional layer of privacy is provided as your personal data is anonymized before interacting with GPT-4.1, ensuring no personal information is stored or used for AI model training purposes.
How do you protect user privacy?
We protect your privacy through multiple key measures:
- Voiceprint Protection: A unique voiceprint lock ensures only you can activate the AI or access your data, adding a biometric security layer.
- Encryption Security: Data is encrypted with TLS and AES during storage and transmission to block unauthorized access.
- No Personal Data Sharing: Before interacting with AI, your data is anonymized — so no personal information is used for model training.
- User Control: We collect only essential data for functionality, and you choose what additional information to share.
Purchasing and Ordering
How much is the Looktech AI Glasses?
The starting price of Looktech AI Glasses is $249. The price will add up when you choose different lens materials, thickness and treatment.
What’s in the box?
The box comes with these items:
- Looktech AI Glasses
- Charging Case
- Cleaning Cloth
- Quick Start Guide
How can I purchase a Looktech AI Glasses?
You can purchase Looktech AI Glasses directly from our website.
Can I talk to someone at Looktech if I still have questions?
Yes, you can contact us through our customer support email at customer@looktech.ai.
Does Looktech come with a warranty?
Yes, Looktech AI Glasses come with a 1-year limited warranty from the date you receive them. This warranty covers manufacturing defects or hardware failures that occur under normal use. However, it does not include damage caused by misuse, accidents, or normal wear and tear. If you have a valid claim due to a covered issue, you are eligible for free repairs or replacements.
In the case of AI or software issues, please reach out to our technical support team through our app or customer service channels.
For customized lenses, the warranty only applies to manufacturing defects and not to prescription errors.
What is your return policy?
If you are not satisfied with your purchase of Looktech AI Glasses, you can request a return for a refund within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition as you received it, with tags, and in its original packaging.
Please also note that Looktech AI Glasses equipped with prescription lenses are highly customized and therefore not eligible for return or exchange. Orders cannot be cancelled after 24 hours.
To start a return, you can contact us at customer@looktech.ai. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping
Does Looktech offer shipping within the U.S.?
Yes, we offer FREE shipping within the continental United States.
How long do I expect to receive my glasses after I make the purchase?
It usually takes about 10~14 days for you to receive your glasses.
Support
How can I get customer support?
You can contact us through customer@looktech.ai.
Do you have any local stores that I can try the glasses on?
Currently, we do not have physical local stores where you can try the Looktech AI Glasses on-site.